Delivery policy


Delivery Terms

ALL ORDERS ARE PACKED & SHIPPED IN OUR PRESENTATION BOX.

SIMPLY PURCHASE THE ITEMS YOU WOULD LIKE TO ADD TO THE BOX AND WE WILL DO THE REST.

YOUR INVOICE WILL BE EMAILED AND NOT INCLUDED IN THE BOX.

For any further information please email sales@thewasabicompany.co.uk

 

Express Delivery – Next day tracked service with DHL £6.95

Signature required, delivery 9am – 5pm

Express Shipping is automatically triggered on all orders over 2kg and any fresh or sensitive items to protect them in transit.

Protected items: Fresh wasabi products, watercress, plants, trees, sake & alcohol

Protected items are dispatched Mon-Thursday only

All orders received by 11am will be dispatched the same day 

Orders received after 11am may be dispatched the next working day

 

Standard Delivery – 2-3 day non-tracked service with Royal Mail £3.95

All orders received by 11am Monday to Friday will be dispatched the same day.

Orders received after 11am may be dispatched the next working day. 

Express Shipping is automatically triggered on all orders over 2kg and any fresh or sensitive items to protect them in transit. Protected items: Wasabi, watercress, plants, trees, sake & alcohol

 

Additional delivery instructions can be entered in the “Special delivery instructions” box during checkout to indicate to the delivering agent what you would like done with the parcel should nobody be present at the address. We cannot guarantee the agent will follow these instructions! We recommend you send to an address where somebody will be there to receive it. 

If you require further clarification or have a special request please email sales@thewasabicompany.co.uk

 

European delivery

Orders can be placed online for delivery throughout the European Union. These will be sent Monday - Wednesday on a 1-2 day service with DHL. Tracking information will be emailed upon dispatch.

Deliveries to all EU countries have a standard charge of £25. Some EU locations are classed as remote by our transport provider and these will occur a further charge that will be emailed to you for settlement prior to dispatching the order. If you would like to check if you are in a remote location and to know the cost before ordering please email your address.

For destinations outside the EU please contact us either by emailing sales@thewasabicompany.co.uk or calling us on +44 (0)1929 463824. We are prohibited from sending plants or fresh wasabi to USA by local import regulations.

Urgent deliveries

If you have an urgent need for any of our products and have missed our standard delivery cut-off times then please call us on 01929 463824. We can’t guarantee anything but we’ll do our very best to fulfill your order requirements.

Coronavirus

With the current global Coronavirus pandemic causing a significant impact across all business sectors, we want to keep you updated with our current operating hours and safety measures.

The Wasabi Company are still operating under normal hours (outlines below) and shipping as normal via both Royal Mail and DHL express shipments.

We will continue to fulfil all orders as normal.

Please be assured that in addition to our already high hygiene and safety standards, we have put in place extra measures on site to ensure the health and wellbeing of our staff and customers is maintained in these difficult and complex times.

Daily staff briefings take place to cover updates on the situation, all changes to government guidelines regarding hand and respiratory hygiene, and symptoms of Coronavirus are communicated to staff.

Any operational changes required are discussed with the whole team before being agreed and put in place.

Hand sanitisers are available to all staff in multiple locations and hand washing and sanitising is a requirement following all breaks and following any movement beyond the room in which their tasks are carried out.

Royal Mail updates and guidelines can be found here https://www.royalmail.com/coronavirus

DHL provide the same service here https://www.dhlparcel.co.uk/en/business-users/help-centre/live-service-updates.html

We are working closely with suppliers to ensure our products continue to be available for the foreseeable future.

If you have any questions or concerns please do not hesitate to contact us on sales@thewasabicompany.co.uk or call 01929463824 to speak to one of the team.