Christmas Delivery Dates

Delivery policy

Delivery Terms

ALL ORDERS ARE PACKED & SHIPPED IN OUR PRESENTATION BOX.

SIMPLY PURCHASE THE ITEMS YOU WOULD LIKE TO ADD TO THE BOX AND WE WILL DO THE REST.

YOUR INVOICE WILL BE EMAILED AND NOT INCLUDED IN THE BOX.

For any further information please email hello@thewasabicompany.co.uk

 

Express Delivery – Next day tracked service with DHL £6.95

Signature required, delivery 9am – 5pm

Express Shipping is automatically triggered on all orders over 2kg and any fresh or sensitive items to protect them in transit.

Protected items: Fresh wasabi products, watercress, plants, trees, sake & alcohol

Protected items are dispatched Mon-Thursday only

All orders received by 11am will be dispatched the same day 

Orders received after 11am may be dispatched the next working day

 

Standard Delivery – 2-3 day non-tracked service with Royal Mail £3.95

All orders received by 11am Monday to Friday will be dispatched the same day.

Orders received after 11am may be dispatched the next working day. 

Express Shipping is automatically triggered on all orders over 2kg and any fresh or sensitive items to protect them in transit. Protected items: Wasabi, watercress, plants, trees, sake & alcohol

 

Additional delivery instructions can be entered in the “Special delivery instructions” box during checkout to indicate to the delivering agent what you would like done with the parcel should nobody be present at the address. We cannot guarantee the agent will follow these instructions! We recommend you send to an address where somebody will be there to receive it. 

If you require further clarification or have a special request please email hello@thewasabicompany.co.uk

 

EU Delivery

We are very pleased to announce our partnership with Dutch Wasabi based in Amsterdam, meaning we can now fulfil all EU orders again following Brexit. So to order your fresh wasabi, our own Wasabi Label products and much more, please CLICK HERE to visit the website.

 


CHRISTMAS ORDERS 

If you are purchasing one of our fresh products as part of your order and would like us to deliver as close to Christmas as possible please write “Christmas order” in the special delivery instruction box during check out. We will then dispatch on the dates below to time the arrival for Christmas.

Fresh products are: Wasabi rhizomes, Wasabi plants, Fresh citrus

All other (non-fresh) orders will be delivered according to standard delivery terms

Citrus tree deliveries will NOT be held back (unless your order also contains one of the above “fresh products”) as we are unable to dispatch a high number on a given day due to space allocation with our delivery agent.

Dispatch dates for fresh produce:

Standard delivery UK

From Monday, December 20th  

Last orders 11am, 21st Dec

Express delivery UK

From Tuesday, December 21st 

Last orders 11am, 22nd Dec

Please note – for Express delivery, DHL give a lead time of 1-2 days but this service is normally delivered next day

FRESH WASABI GIFT BOX

ALL ORDERS ARE PACKED AND SENT IN OUR GIFT BOX. SIMPLY PURCHASE THE ITEMS YOU WOULD LIKE TO ADD TO THE BOX AND WE WILL DO THE REST. 

The box will be sealed in a sleeve to keep it clean and sent without our branding to keep your secret. 

Full instructions are included in the box to allow you to open it, store any fresh produce and then re-box when you are ready to give your gift. To see the instructions CLICK HERE

The boxes are marked "open & refrigerate". 

Fresh wasabi will last two weeks in the fridge if the instructions inside the box are followed.


Standard delivery available for orders under 2kg are sent Royal Mail 2nd Class - £3.95 

(Upgrade to Next Day at a cost of £6.95 for the delivery, this will require a signature)


Orders over 2kg are sent with DHL to arrive by courier and will require a signature - £6.95

Additional delivery instructions can be entered during checkout, here you can nominate a safe place as an alternative delivery point. Though we cannot guarantee the courier will follow these instructions. Therefore, we recommend you send to an address where somebody will be there to receive it. 

If you require further clarification or have a special request please email sales@thewasabicompany.co.uk