Delivery policy


ALL ORDERS ARE PACKED & SHIPPED IN OUR PRESENTATION BOX.

SIMPLY PURCHASE THE ITEMS YOU WOULD LIKE TO ADD TO THE BOX AND WE WILL DO THE REST.

PLEASE TICK THE “GIFT” BOX AT CHECKOUT AND WE WILL WRAP THE BOX IN PLASTIC TO PROTECT IT IN TRANSIT.

INSIDE THE WRAP THE BOX WILL BE UNSEALED SO FRESH ITEMS CAN BE REMOVED, REFRIGERATED AND REPLACED IF NECESSARY.

YOUR INVOICE WILL BE EMAILED AND NOT INCLUDED IN THE BOX.

For any further information please email sales@thewasabicompany.co.uk

 

Express UK delivery is FREE on all orders over £50 (Mainland UK only, excludes Highlands & Islands)

Orders under 2kg & under £50 are sent 1st Class Royal Mail - £3.95 (No tracking)

Orders over 2kg & under £50 are sent Express Delivery with DHL Next Day by 5pm – £5.95 (Tracked)

Upgrade any order that does not qualify for FREE Express Delivery for £5.95

 

All orders received by 12pm Monday to Thursday will be dispatched the same day.

Orders received after 12pm may be dispatched the next working day. 

Orders containing fresh items (fresh wasabi, leaf, flowers, plants, yuzu, yuzu trees)

placed after 12pm Thursday will be dispatached the following Monday. 

 

Express UK Delivery - DHL Next Day by 5pm service.

Tracking information will be sent to the email address you supply. You can use this to track your parcel and schedule the delivery if necessary.

These deliveries will require a signature on arrival

 

1st Class Royal Mail delivery – 1-2 Day service

These are not tracked. Additional delivery instructions can be entered in the “Special delivery instructions” box during checkout to indicate to the postman what you would like done with the parcel should nobody be present at the address. We cannot guarantee the postman will follow these instructions! We therefore recommend you send to an address where somebody will be there to receive it. 

 

Saturday delivery is available depending on your order, please call 01929 463 824 or email contact@thewasabicompany.co.uk

If you require further clarification or have a special request please email contact@thewasabicompany.co.uk

 

European delivery

Orders can be placed online for delivery throughout the European Union. These will be sent Monday - Wednesday on a 1-2 day service with DHL. Tracking information will be emailed upon dispatch.

Deliveries to all EU countries have a standard charge of £25. Some EU locations are classed as remote by our transport provider and these will occur a further charge that will be emailed to you for settlement prior to dispatching the order. If you would like to check if you are in a remote location and to know the cost before ordering please email your address.

For destinations outside the EU please contact us either by emailing contact@thewasabicompany.co.uk or calling us on +44 (0)1929 463824. We are prohibited from sending plants or fresh wasabi to USA by local import regulations.

Urgent deliveries

If you have an urgent need for any of our products and have missed our standard delivery cut-off times then please call us on 01929 463824. We can’t guarantee anything but we’ll do our very best to fulfill your order requirements.