Delivery policy

Delivery Terms

ALL ORDERS ARE PACKED & SHIPPED IN OUR PRESENTATION BOX.

SIMPLY PURCHASE THE ITEMS YOU WOULD LIKE TO ADD TO THE BOX AND WE WILL DO THE REST.

YOUR INVOICE WILL BE EMAILED AND NOT INCLUDED IN THE BOX.

For any further information please email hello@thewasabicompany.co.uk

 

Express Delivery – Next day tracked service with DHL £6.95

Signature required, delivery 9am – 5pm

Express Shipping is automatically triggered on all orders over 2kg and any fresh or sensitive items to protect them in transit.

Protected items: Fresh wasabi products, watercress, plants, trees, sake & alcohol

Protected items are dispatched Mon-Thursday only

All orders received by 11am will be dispatched the same day 

Orders received after 11am may be dispatched the next working day

 

Standard Delivery – 2-3 day non-tracked service with Royal Mail £3.95

All orders received by 11am Monday to Friday will be dispatched the same day.

Orders received after 11am may be dispatched the next working day. 

Express Shipping is automatically triggered on all orders over 2kg and any fresh or sensitive items to protect them in transit. Protected items: Wasabi, watercress, plants, trees, sake & alcohol

 

Additional delivery instructions can be entered in the “Special delivery instructions” box during checkout to indicate to the delivering agent what you would like done with the parcel should nobody be present at the address. We cannot guarantee the agent will follow these instructions! We recommend you send to an address where somebody will be there to receive it. 

If you require further clarification or have a special request please email hello@thewasabicompany.co.uk

 

European delivery

Unfortunately, due to the very unhelpful Brexit situation, we have had to suspend deliveries to EU destinations. We are extremely sorry for this. If you would like to place an order from overseas to be delivered to a UK address please email: sales@thewasabicompany.co.uk 

If you would like to be notified when we return to shipping to the EU, please email: hello@thewasabicompany.co.uk 

 

Coronavirus

With the current global Coronavirus pandemic causing a significant impact across all business sectors, we want to keep you updated with our current operating hours and safety measures.

The Wasabi Company are still operating under normal hours (outlines below) and shipping as normal via both Royal Mail and DHL express shipments.

We will continue to fulfil all orders as normal.

Please be assured that in addition to our already high hygiene and safety standards, we have put in place extra measures on site to ensure the health and wellbeing of our staff and customers is maintained in these difficult and complex times.

Daily staff briefings take place to cover updates on the situation, all changes to government guidelines regarding hand and respiratory hygiene, and symptoms of Coronavirus are communicated to staff.

Any operational changes required are discussed with the whole team before being agreed and put in place.

Hand sanitisers are available to all staff in multiple locations and hand washing and sanitising is a requirement following all breaks and following any movement beyond the room in which their tasks are carried out.

Royal Mail updates and guidelines can be found here https://www.royalmail.com/coronavirus

DHL provide the same service here https://www.dhlparcel.co.uk/en/business-users/help-centre/live-service-updates.html

We are working closely with suppliers to ensure our products continue to be available for the foreseeable future.

If you have any questions or concerns please do not hesitate to contact us on hello@thewasabicompany.co.uk or call 01929 463824 to speak to one of the team.